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Warranty Disclaimer/Warranty Request Call Form
Warranty
Our floor cleaning equipment is backed by a full 90 day in-house parts and labor warranty. The warranty fully covers malfunctions or damage resulting from defects in material or workmanship.
Warranty exclusions
Any problems that can be resolved using troubleshooting steps found in the users Owner’s Manual. If you do not have a copy, it is your responsibility to request your operator’s manual (owner’s manual). It is imperative you read your owner’s manual prior to using your machine and keep up with maintenance.
Additional Coverage Information
Where repairs cannot be made in-house, the customer will be responsible for paying the service call fee.
What do I have to do to request a Warranty related service call?
Please read and complete the information below:
I am requesting a warranty related service call. I understand what is written above and that if the issue(s) I am experiencing are proven to be caused by neglect, misuse or abuse, that I will be responsible for paying for all associated repair fees along with one service call.
I understand further that this will be the case if the issue could have been resolved at the owners level. A valid and pre-checked credit card will be required to initiate the service call therefore. This card will not be charged unless a warranty exclusion is identified. We promise to always be honest in this regard & report only accurate claims, with evidence. If no evidence can support the claim, your card will never be charged.
NOTE: See Troubleshooting guide below or your owner’s manual PRIOR TO BOOKING THIS SERVICE CALL!
Troubleshooting
PROBLEM |
CAUSE |
SOLUTION |
No solution flow. |
Clogged filter. Low battery charge. The solution valve is closed.
Obstruction in the solution hose. Solution valve or linkage damaged.
Solution hose kinked. Solution tank is empty.
|
Clean filter. Charge the batteries. Open the solution valve.
Remove the obstruction. Repair/replace the valve linkage.
Check for kinks at valve. Fill the tank.
|
Solution flow does not stop. |
The solution valve is open. Solution valve or linkage damage.
Solution valve is dirty. Damaged seat and washer in valve. The valve stem is dirty.
Hose disconnected or damaged between solution tank and valve.
|
Close the solution valve. Repair/replace the valve linkage.
Clean the solution valve. Replace valve. Clean and lubricate valve stem.
Reinstall or replace hose.
|
Will not pick up any water from floor. |
Squeegee is up. Squeegee hose is off Vac motor switch is “off”.
Recovery tank is full. Vacuum shut-off float is stuck.
Obstruction/damage in the squeegee, squeegee hose or standpipe.
Leaking over gasket. Vac motor is not running.
Recovery drain hose not plugged properly.
|
Lower squeegee. Reinstall hose. Turn vac motor switch “on”.
Empty tank. Open float valve/remove obstruction. Remove obstruction/repair damage.
Remove old gasket/replace. Have an authorized serviceman repair. Install drain hose plug properly.
|
Will not pick up all of the water from the floor. |
Debris on squeegee blades. Squeegee blade is worn/damaged.
Obstruction/damage in the squeegee, squeegee hose, or standpipe.
Squeegee angle needs adjustment. Vacuum motor worn out.
Recovery tank drain hose damaged.
|
Clean squeegee. Reverse/replace squeegee blade.
Remove obstruction/repair damage.
Adjust angle.
Repair / replace vac motor. Repair / replace recovery drain hose.
|
Low Runtime |
Electrolyte level is too low.
Tops of batteries are dirty / wet.
Battery terminals are dirty / damaged.
Batteries are sulfated. Caused by not recharging
fully, or by letting batteries sit discharged. Batteries are not fully charged.
Battery(s) defective or worn out.
Damaged Charger
|
Add water to cover plates and charge. Fill to correct level after charging.
Clean / dry, and clean terminals. Clean terminals and connectors. Replace
damaged cables. Check water & Charge. Batteries may recover if equalized two, or
three, times in a row. Otherwise, replace bats. Charge batteries until charger indicates full
charge cycle is complete. Have an authorized serviceman test the
batteries (s.g./charged volts/load test). Have an authorized serviceman repair.
|
Cleaning is not even. |
Brush / pad is worn. Damage to brush assembly, casters or solution valve.
|
Replace brush / pads. Have an authorized serviceman repair.
|
Machine does not run. |
Circuit breaker tripped. Loose battery connection
Check fuse at rear of machine. Batteries depleted
Battery charger was unplugged before the charge cycle was completed.
|
Reset circuit breaker. Tighten battery connection. Replace if blown.
Check electrolyte level & charge Wait (up to five minutes) and try again.
|
NOTE: If any problems remain after taking the above steps, contact us for further evaluation and repair.